Important question for all users! Understanding the terms of the application helps to avoid mistakes, loss of funds and delays in cryptocurrency exchange.
📋 Standard application validity period:
After creating an exchange application in the Ex-money service, you have 15 minutes to make a transfer to the address specified in the application details. This time interval is set to fix the rate and ensure the stability of the operation.
🔄 What happens after the deadline:
• The rate is no longer fixed: when paying for an overdue application, the system can recalculate the amount at the current rate.
• The application goes into the status «Waiting for payment»: funds can be credited after manual verification by support, but with a delay.
• In rare cases, the application is automatically canceled: if payment is not received within 30–60 minutes, the system cancels the application, and the funds are returned to the sender minus the network commission.
✅ How to pay for the application on time:
1️⃣ Prepare your wallet in advance: make sure there is the necessary amount on the balance taking into account the network commission.
2️⃣ Do not close the application page: save the application number and link for tracking.
3️⃣ Use fast networks: when choosing between TRC20 and ERC20 for USDT, prefer TRC20 — confirmations are faster.
4️⃣ Check the details before sending: an error in the address will lead to a loss of time for a refund.
❓ Frequent questions:
▸ What if I didn't have time to pay in 15 minutes?
Contact support with the application number. If the rate has not changed significantly, the operator can extend the validity of the application or create a new one with the same parameters.
▸ Can I extend the validity of the application?
Automatically — no. But you can create a new application immediately after the old one expires — the process takes less than a minute.
▸ Why exactly 15 minutes?
This is the optimal balance: enough time to pay, but not too long to fix the rate in a volatile crypto market.
▸ What if I sent funds after the deadline?
Don't worry. The funds will not disappear. Write to support with the transaction hash — the operator will check the receipt and complete the exchange manually recalculating at the current rate.
💡 Tips for comfortable exchange:
• Create an application only when you are ready to send funds immediately
• Use a verified account: this speeds up the processing of overdue applications
• Turn on notifications: so you won't miss reminders about the status of the application
• For large amounts, agree on an exchange with support in advance — this guarantees a reserve and priority processing
🔒 Security and transparency:
All applications are protected by encryption, and their status is available for real-time tracking. The validity period is a measure of protection for both the user (fixing the rate) and the service (relevance reserves).
📞 Any questions left?
Write to support: support@ex-money.net or through Telegram bot. Specify the application number — we will help as quickly as possible!
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